Last updated: August 1, 2026
Operator: ArquenGroup OÜ (registry code 17293845),
Tööstuse tn 75-71, 10416 Tallinn, Estonia.
Contact: arquengroupou@gmail.com
Checkout Recall helps Shopify merchants recover abandoned checkouts by placing an automated voice call to the customer about their own incomplete order and, with their agreement, delivering a discount code by SMS or via the merchant's Klaviyo account.
On behalf of the merchant (the data controller), we process for each abandoned checkout: customer name, phone number, email, cart contents and value, and the checkout resume link. For each call: call metadata (time, duration, outcome), a text transcript of the conversation, and an automated summary. Calls are not audio-recorded. We also store discount codes issued and phone numbers on the merchant's do-not-call list.
Processing is performed under the merchant's instructions (Art. 28 GDPR) to contact the merchant's own customers about orders those customers initiated. Merchants are responsible for ensuring a lawful basis for calls and SMS in their region and acknowledge this inside the app before calling can be enabled.
Call transcripts and analysis are automatically deleted after the merchant-configured retention period (default 90 days, maximum 365). Customer data is deleted in response to Shopify customer-redaction requests, and all shop data is deleted after app uninstallation via Shopify's mandatory privacy webhooks. Do-not-call entries are retained in order to honor opt-outs. Uninstalling the app immediately stops all calling.
Customers may exercise access or deletion rights via the merchant, which triggers Shopify's data-request and redaction flows that this app implements. Customers who ask not to be called again during a call are permanently excluded from future calls.
Data is encrypted in transit (TLS); store credentials and connected API keys are encrypted at rest. Webhook endpoints are cryptographically authenticated. Access is limited to the operator.
Questions or requests: arquengroupou@gmail.com. EU residents may also contact their local supervisory authority.